Refund & Cancellation Policy
01 Donations — General Policy
Donations to Pushtisanskar Sansthan Junagadh are voluntary contributions to a registered religious and cultural non-profit organisation. Donations are generally non-refundable once received and acknowledged by the Sanstha.
Refunds may be considered only in these exceptional cases:
- Duplicate payment made due to a technical error (same amount charged twice in error).
- Amount debited from your account but payment confirmation not received (failed transaction with deduction).
- Fraudulent or unauthorised transaction — must be reported within 48 hours of the transaction.
Refund requests must be submitted in writing to Email - info@pushtisanskar.org within 7 days of the transaction date, along with the Transaction ID and bank statement as supporting proof.
02 How to Request a Refund
- Send an email to Email - info@pushtisanskar.org with subject: "Refund Request – [Your Transaction ID]"
- Include your full name, registered mobile number, transaction ID, amount paid, and reason for the refund request.
- Requests are reviewed and acknowledged within 3–5 working days.
- Approved refunds are processed and credited back within 7–10 working days, subject to bank processing timelines.
- Refunds are always returned to the original payment source — card, bank account, UPI ID, or wallet used at the time of payment.
03 Failed Transactions
If your bank account is debited but the transaction appears as failed or pending on our portal — please wait 24–48 hours for automatic reversal by your bank or payment provider. If the amount is not reversed within this period, please contact us immediately with proof of deduction (bank statement screenshot). Such cases are typically resolved within 5–7 working days.
04 Acknowledged
- Completed donations that have been acknowledged and receipted.
